What to Do While You Wait for Help
A sudden gush of water, a toilet that won’t stop overflowing, or the ominous smell of sewer gas—plumbing emergencies are stressful, disruptive, and can happen at the worst possible times. For homeowners in Boise, knowing how to react in those first few critical moments can make all the difference, potentially saving you from extensive water damage and costly repairs. This guide provides clear, actionable steps to take immediately after a plumbing disaster strikes, empowering you to control the situation until professional help arrives.
Step 1: Shut Off the Water Supply Immediately
Before you do anything else, stop the flow of water. Nearly every plumbing emergency, from a burst pipe to an overflowing toilet, can be mitigated by shutting off the water. Your home has a main water shut-off valve, and knowing its location is crucial for every homeowner.
- Where to Look: The main valve is typically found where the main water line enters your house. Check your basement, crawl space, or garage. In some Boise homes, it might be on an exterior wall. It’s often located on the side of the house facing the street, near your water meter.
- How to Turn It Off: Most valves have either a round wheel-like handle (a gate valve) or a lever handle (a ball valve). Turn the wheel handle clockwise until it stops. For a lever, give it a quarter turn so it’s perpendicular to the pipe.
Once the main valve is off, open a faucet on the lowest level of your home (like a basement sink) and the highest level to help drain water remaining in the pipes.
Common Plumbing Emergencies and How to Respond
Different emergencies require slightly different immediate responses. After shutting off the main water supply (if necessary), here’s a breakdown of what to do.
Burst or Leaking Pipes
A burst pipe can release a tremendous amount of water in a short time. After shutting off the water, if the leak is near any electrical appliances or outlets, turn off the electricity at the circuit breaker for that area to prevent electrical shock. Move furniture and valuables out of the affected area. If you need professional assistance with pipe replacements or repairs in Boise, an expert can assess the damage and provide a lasting solution.
Overflowing Toilet
First, do not flush it again. Reach behind the toilet and turn the small valve at the base clockwise to shut off its individual water supply. This will stop the tank from refilling. If the clog is minor, a plunger may solve the issue. For persistent clogs that affect more than one fixture, you may have a deeper sewer line issue.
Sewer System Backup
If you notice gurgling drains, water backing up into showers when a toilet is flushed, or a strong sewage odor, you likely have a main sewer line clog. This is a serious health hazard. Stop using all water in your home immediately—don’t flush toilets, run sinks, or use the dishwasher. This situation requires immediate professional attention. Services like hot water jetting and drain cleaning are designed to clear severe blockages safely.
No Hot Water
While not always a flooding risk, a lack of hot water is a major disruption. Check your water heater’s pilot light if it’s a gas model, or the corresponding circuit breaker for an electric one. If the unit is leaking, shut off the water supply to the tank and call a professional. For recurring issues or an aging unit, it may be time to consider a new water heater installation.
Did You Know?
- ✔ A single leaky faucet dripping once per second can waste over 3,000 gallons of water per year.
- ✔ Water damage is one of the most common types of homeowners insurance claims. Acting fast during an emergency plumbing event is key to minimizing damage.
- ✔ The pressure from freezing water can exert over 40,000 PSI, which is more than enough to burst steel pipes.
Local Angle: Plumbing Challenges in Boise, Idaho
Living in the Treasure Valley presents some unique plumbing challenges. The cold Boise winters often lead to frozen pipes, a primary cause of bursts. Pipes in uninsulated areas like crawl spaces, basements, and exterior walls are most vulnerable.
Additionally, much of the region has hard water. Over time, mineral buildup can lead to corroded pipes, reduced water flow, and premature failure of appliances like water heaters. Investing in a water softening system can protect your entire plumbing system and extend the life of your fixtures.
Facing a Plumbing Emergency in Boise?
Don’t let a plumbing crisis ruin your day. For fast, reliable, and professional 24/7 emergency service in the Treasure Valley, trust the team that’s been serving the community since 1953.
Frequently Asked Questions (FAQ)
How can I tell if I have a hidden water leak?
Signs include an unexplained increase in your water bill, damp spots on walls or ceilings, the sound of running water when all fixtures are off, or a musty odor. You can also check your water meter, note the reading, avoid using water for a few hours, and then check it again. If the reading has changed, you likely have a leak.
Is it safe to use chemical drain cleaners?
We strongly advise against using harsh chemical drain cleaners. These chemicals are highly corrosive and can damage your pipes over time, whether they are PVC or older metal. They also pose a significant health risk to people and pets and are harmful to the environment. Safer alternatives include drain snakes or professional drain cleaning services.
How much does an emergency plumbing call cost?
The cost of an emergency service depends entirely on the nature and severity of the problem. A simple fix will cost less than a major repair like a sewer line replacement. At Cloverdale Plumbing, we pride ourselves on transparent pricing and will always provide a clear explanation of the work needed before we begin.
What should I look for in an emergency plumber in Boise?
Look for a licensed and insured company with a long-standing reputation in the local community. A true emergency plumber offers 24/7 service and will connect you directly with a knowledgeable person, not a call center. Cloverdale Plumbing has been a trusted family-owned business in the Treasure Valley for over 70 years, providing reliable service day or night.